The credit card poser modus operandi is normally facile to navigate
When you levy goods or services on your credit card, you keep undeniable rights. One of those is charge back or the influence to poser a pleasant or work that you did not accept, is damaged or is not as you expected for many other reasons. You can dossier your dilemma on the ring, via the Internet and by letter. This article Testament discipline you some basics approximately the Citibank enigma development.
Instructions
1. Contact the merchant directly to resolve the question. Cross-examine for a credit or a replacement of the merchandise or services in dispute. Whether they refuse or accomplish not go back your recourse, then potency on to the steps that go after.
2. Set your Citi card statement either online by signing into your bill with your username or password. This is located in the left-hand limit. Alternately, you can as well see on your monthly paper statement that you hire by send. Cast for the credit card charge in subject under the monthly charges limit. The link to Citi cards can be fashion in the Money abbreviate below.
Once you have completed your discussion with the Citi customer service representative, make a copy of your completed dispute form and mail with a copy of your statement to Citi, Attn: Disputes, P.O. Box 6013, Sioux Falls, SD 57117.8. You should hear something within 14 days. If you do not, be sure to call customer service and follow up with them. If Citi cannot help you, then you may have to contact the merchant again.
Go online to the Citi card's website if you have Internet access. Sign into your account. Then click on the "Contact Us" column on the right side of your screen and click the "Disputes" link on that page. If you do not have Internet access, skip this step and call 1-866-775-0557. Customer service will probably have you write a letter explaining the dispute.
5. Print out the Citi Dispute Form and call 1-866-775-0557 to receive a reference number to fill in at the top of that form.
6. Fill in the dispute form with as much information as possible, including the main reason for the dispute along with your credit card number. Attach a letter or write on the back of the form if more space is needed. Make sure you sign the form at the top or it will be returned to you, thus delaying the dispute process.
7.3. Print absent your Citi card statement if you do not have a printed copy, and circle the entire item you wish to dispute, including the phone number and any other information listed across the page.4.
